CBISA Plus™ FAQ

Answer: One of two situations is likely happening. Either you did not enter your login information correctly or you are entering the correct login information onto the wrong login screen. This commonly occurs as a result of attempting to access your login site using a search engine or an incomplete URL such as https://www.cbisaonline.com. Contact either your System Administrator or Lyon Software support if you do not know the full CBISA URL address for your facility’s particular login screen.

Answer: Your browser is not yet in sync with the current version of CBISA since your last login. Simply hit Ctrl-F5 to refresh the site. If this step does not solve the problem, try logging out and then log back in using a different web browser. If the problem is not present on the second browser, it is likely because your first browser is Internet Explorer version 10 or lower, which is no longer supported by Microsoft as of June 1, 2016. If using Mozilla Firefox, try clicking the “Open Menu” icon in the upper right corner of browser window and adjust the zoom setting from 100% to 90%. If problem persists, please contact Lyon Software support.

Answer: Direct costs are tangible and directly quantifiable costs such as Payroll and Supplies. Indirect Costs are intangible expenses like electricity, overhead, and insurance.

Answer: Any other tangible expense not covered by “Purchased Services” or “Supplies”. It truly just means “Other” and is defined by you. A good example is a Cash Donation.

Answer: “Staff Hours” may be used to capture any type of input hours, i.e., paid or unpaid. Line 3 allows you to capture any and all input hours that are important to your reporting unit for reporting purposes. “Staff” and “Volunteer” may be renamed and a third input counter may be defined in Custom Terms (located in “Edit Defaults”). However, the hours counted in the Expense Detail section are to include only those hours which represent a true cost to the facility. Therefore, these hours are entered and maintained separately.

Answer: CBISA Plus™ uses Web Page Dialog boxes in several areas of the program. Web Page Dialog boxes are controlled by “pop-up” blocker on your internet browser toolbar or internet options. “Pop-up” blocker should be turned off for CBISA Plus™. The data entry fields that utilize this functionality are: Help Screens, Departments, Categories, Healthy Communities and Topics (in Options/Edit Defaults), Reporting Unit and Users (in Options/Org Defaults), and previewing a report in a new window (in Reports & Listings). For additional information in setting up your workstation for CBISA Plus™, Click Here…

Answer: Answer: When starting a new fiscal year, the defaults for the year must be updated. The System Administrator or Coordinator for the reporting unit must update the start and end dates for the fiscal year, Reporting Unit Wide Average Rate, Fringe Percent, Defined Group Rates (if applicable), Revenues and Expenses, Indirect Cost Factors (all located in Org Defaults on the Reporting Unit Financial page) and the Average Department Rate (located in Edit Defaults). Remember: If occurrences have been entered PRIOR to updating the Fringe Percent field, you must use the “Apply Fringe Percent” tool to correctly apply the new fringe. For additional information on setting defaults for the new fiscal year, Click Here…

Answer:The Reporting Unit Wide Average Hourly Pay Rate dollar amount is only used if a sponsoring department is not chosen on the Programs/General page and no department is selected on the Occurrence screen. If a department is selected at the Program level (thus automatically selected at the Occurrence level), then the data record will look to the Department Rate Table (located in Options/Edit Defaults) for the correct average hourly rate. If you want to use the Reporting Unit-Wide Average Hourly Pay Rate on any Occurrence (even if the Program has a sponsoring Department), simply open the Department rate dropdown and choose “None Apply”. This action “unselects” the sponsoring department and points the occurrence to the Reporting Unit-Wide Average Hourly Pay Rate instead of the Department Average Hourly Pay Rate.

Answer: Some hospitals and health systems use more than one ratio throughout a fiscal year and may use different ratios for various financial services. Therefore, to allow for accounting flexibility, we do not “force” the calculated ratio into any of the Financial Services screens that allow for a ratio. The Ratio screen gives you the opportunity to create any number of ratios, name them (through the description field) and then save them. If you need to print off the ratio worksheet for any give fiscal time period, go to Reports & Listings, and print Worksheet 2 from the IRS Form 990 Schedule H reporting sub-menu.

Answer: This pop up message occurs when the occurrence date selected is outside of the fiscal year you’re working in. If you wish to update the occurrence financial defaults to the selected fiscal year, click “No”. If you wish to update the occurrence financial defaults to the occurrence date fiscal year, click “Yes”.

Answer: To access this request, go to options > org defaults > reporting unit tab. Click on your reporting unit and click the “edit” button. Click on the “Rollup” tab, and here is where you can accept or deny the request.

Answer: If you create an occurrence with a date that is ahead of the selected fiscal year, after you specify which years rates you want to use, the occurrence will appear in that fiscal years selection. To view it, select that fiscal year from the drop down list in the upper right hand corner of the screen.

Answer: If you don’t assign salary defaults for a fiscal year, the rates will not appear on the occurrence screen. So if you want to add salary defaults for a fiscal year, go to options > org defaults > reporting unit tab. Click on your reporting unit and click the “edit” button. Click on the financial tab.