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Outgoing Calls for Patients

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    Posted by: Peggy Rost, The University of Vermont Medical Center

    Date: November 16, 2016 3:27 PM

    Hi, All,
    Our organization provides free outgoing calls for patients. Is this standard of care, or something that can be counted as community benefit? Thanks for your insight!



    Response: Katie Heinzen, Phillips County Hospital
    Date: November 17, 2016 9:26 AM
    Because it is a service that is only available to your patients, it doesn’t count. It isn’t something that is available to the entire community.



    Response: Jo Anne Leslie, Henry Ford Health System
    Date: November 17, 2016 11:31 AM
    Hello Margaret,
    I think your first statement “calls for patients”…says it all. This is a service that you offer your Patients, not the general public, so I would not count it. It sounds like you have made this a “standard of care” at your organization, like many others have.

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