Posted by: Peggy Rost, The University of Vermont Medical Center
Date: November 16, 2016 3:27 PM
Our organization provides free outgoing calls for patients. Is this standard of care, or something that can be counted as community benefit? Thanks for your insight!
Response: Katie Heinzen, Phillips County Hospital
Date: November 17, 2016 9:26 AM
Because it is a service that is only available to your patients, it doesn’t count. It isn’t something that is available to the entire community.
Response: Jo Anne Leslie, Henry Ford Health System
Date: November 17, 2016 11:31 AM
I think your first statement “calls for patients”…says it all. This is a service that you offer your Patients, not the general public, so I would not count it. It sounds like you have made this a “standard of care” at your organization, like many others have.
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